Appeal a Parking Charge

If you were a customer of a business on site, and wish for us to consider this in your appeal, we suggest you provide the following evidence:

• A receipt from the store showing the time, date and amount spent
• A redacted bank statement showing the transaction, date and amount spent at the store

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

Please note the Blue Badge Scheme does not apply on private land, and the signage should be checked for any possible exemptions. If you would like us to consider the fact a valid Blue Badge was displayed during the visit we suggest you provide the following evidence:

• A photocopy of the Blue Badge
• The Blue Badge number

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

If you believe the vehicle issued with a Parking Charge is not your vehicle and has been cloned, we suggest you provide the following evidence:

• The crime reference number provided by the Police
• Photos of your vehicle

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

The equipment on site is monitored remotely, and Smart Parking will where possible, ensure at least one method of payment is operational. If you believe no methods of payment were available during your visit and wish for us to consider this in your appeal, we suggest you provide the following evidence:

• A photograph or screenshot of the machine
• A screenshot of the payment app not working correctly

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

The equipment on site is monitored remotely, and Smart Parking will where possible, ensure the devices are working as expected. If you believe the tablet/validation device was not working, and wish for us to consider this in your appeal, we suggest you provide the following evidence:

• A photograph or screenshot of the tablet not working correctly

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

Please be advised that there is a process is in place whereby an authorised person on site can provide your vehicle details to Smart Parking in order to be exempt from the terms and conditions. If this process has not been followed, and you wish for us to take this into consideration in your appeal, we ask you provide the following evidence:

• Evidence of employment at the business in question

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

The signage clearly advises motorists to enter their full correct vehicle registration into the machine/app, ensuring that the total duration the vehicle is on site is covered.

However, if you wish to continue with your appeal, please click the button below.

Please be advised that a process is in place whereby an authorised person on site can provide your vehicle details to Smart Parking in order to be exempt from the terms and conditions. If this process has not been followed, and you wish for us to take this into consideration in your appeal, we ask you provide the following evidence:

• Evidence of your authorisation/exemption from the parking restrictions.

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

If you believe an emergency took place on site that prevented you from following the terms and conditions, such as a medical emergency or an accident on site, and you wish for us to take this into consideration in your appeal, we suggest you provide the following evidence:

• Evidence of your emergency, such as any documents or photographs.

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

If the vehicle issued with the Parking Charge had broken down, and therefore had no choice but to breach the advertised terms and conditions, and you wish for us to take this into consideration in your appeal, we suggest you provide the following evidence:

• Breakdown report

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

If you were not the driver of the vehicle, please submit an appeal and provide the full name and address of the driver on the date of contravention.

We suggest you also provide any documentation, such as a hire agreement to support this. If you still wish to appeal this Parking Charge, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

Please note the keeper details for the vehicle are obtained via the DVLA. If you were not the owner of the vehicle on the date of contravention, and wish for us to take this into consideration in your appeal, we suggest you provide the following:

• Please send the new owners details, and any documents to support the transfer of liability to cod@smartparking.com
• A copy of the DVLA confirmation that the vehicle is no longer registered in your name

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

If you were not the driver of the vehicle, please submit an appeal and provide the full name and address of the driver on the date of contravention.

We suggest you also provide any documentation to support this. If you still wish to appeal this Parking Charge, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

As you have already previously submitted an appeal which has been fully investigated with a decision made to uphold the Parking Charge, we cannot consider any further appeals.

If you wish to make an appeal to POPLA the forms are available on their website at www.popla.co.uk.

If you have already made an appeal with POPLA, you are required to wait for their decision.

If your appeal was rejected by POPLA, as you have already previously submitted an appeal which has been fully investigated with a decision made to uphold the Parking Charge, we cannot consider any further appeals and payment is due within 28 days of POPLA’s decision.

Smart Parking Ltd are a member of the British Parking Association’s Approved Operator Scheme. Under which we have to follow strict guidelines on the number, type and size of signs that we install. We strive to ensure that all our car parks adhere to these guidelines.

If you still wish to appeal this Parking Charge, please click the button below.

If you believe you have paid for a valid parking session on site and that the Parking Charge was issued incorrectly and wish for us to take this into consideration in your appeal, we suggest you provide the following:

• A photograph or photocopy of the receipt from the payment machine
• A screenshot your copy of the receipt from the parking app

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

If you believe there is an error on the Parking Charge, such as the wrong vehicle or timings, we suggest you provide evidence of this in your appeal.

If you are unable to provide this evidence, it is unlikely that your appeal will be successful. If you wish to continue with your appeal, please click the button below.

NB: By providing such evidence, it does not mean that your Parking Charge appeal will be successful, however it will enable us to review all evidence when making our decision.

If you believe there was a valid reason for the contravention occurring, or that the Parking Charge was issued incorrectly, please click the button below and provide any further evidence, such as documents and photos to support your appeal.