Pay / Appeal Parking Charge
Pay / Appeal Parking Charge

How has Smart Parking technology improved the customer experience?

As a business owner, your customers must find a good place to park nearby without frustration or hassle. Memories of queuing behind streams of cars at a barrier are thankfully not common due to the use of modern technology.  Now, having a barrier at the entrance and exit to your car park is unnecessary.  Thankfully no more getting stuck behind someone who cannot operate the payment machine at the barrier.

Instead, ANPR (Automatic Number Plate Recognition) cameras have taken the role of barriers and can manage who is allowed to enter and exit a car park.  These cameras can monitor if someone has overstayed the time limit.  If the car park requires a payment, these cameras can also check and ensure the car's owner has paid for their parking session. 

Another huge benefit to customers is the use of payment apps.  This means there is no need to walk to a parking meter in a far-off corner of a car park and find small coins to pay for the parking session.  Instead, Smart Parking partners with Ringo and EasyPark to allow simple phone payments.  These modern apps also send reminders if the parking session is about to run out and needs to be topped up.  This aids the driver in having a relaxed shopping trip.

I would definitely recommend Smart Parking to anyone who wishes to offer genuine patrons an improved customer experience. I also like the business model for our site, with all equipment and signage installed and maintained by Smart Parking at zero cost to my business. Additionally, the customer service to date has been outstanding.

Owner/Operator | Retail Park